Solo Timber Frame have been vetted and approved by Trading Standards. We are the first and only Timber Frame provider to have acheived this!

It took Solo and our local Trading Standards office almost six months to get to a point where we were offered membership of this scheme. CRB checks, Interviews with previous customers chosen at random by the assesing officer, checks into our Directors business backgrounds, Close inspection of our systems and contracts and research into any previous complaints (of which there were none!) all formed part of the process. In order to maintain our membership we will continue to be monitored.

We hope this will give you the confidence to choose Solo to build your new home

www.buywithconfidence.gov.uk

Background of the Scheme

In response to concerns about 'rogue traders' which are often highlighted in the media, a partnership of Local Authority Trading Standards Services have taken a ground-breaking step by putting together the Buy With Confidence Scheme. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.

Independence

Buy With Confidence is run through the cooperation of a number of Trading Standards Services. It's considered that Trading Standards has the right expertise and motivation to offer a scheme which offers genuine benefits to consumers and businesses. Accordingly, the Buy With Confidence scheme is administered by local authority Trading Standards Services directly, and is not outsourced.

Entry Vetting

In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme's code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure for key staff is also required by way of a Criminal Records Bureau check.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter.